AdminMatthew Buchanan (Admin, Letterboxd)

My feedback

  1. 357 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      83 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

      Let’s do this: can someone in this thread compile a list of “important/historically significant” adult films that should be on LB. Then we can see about adding an exceptions list to our importer that uses this list.

      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

      @Morbus Appreciate you coming to my defense. Please note that no reviews are "permanently lost" if a film is removed from the site — they’re always available in your personal Export file (in Settings). As you point out, as a moderator of TMDb I’m also charged with correctly flagging content according to their classification rules, and sometimes this means films get removed on our side.

      May I reiterate that we are a very small team maintaining and moderating a huge platform/community of film lovers. While we’d love to have prioritized this topic, others have proven more important. We’re still thinking about how best to action it, particularly given the subjective nature of introducing this type of exception to our import criteria ("if you let x, why not y?" etc).

      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

      @Nick Sorry, it’s been reclassified as Adult by another TMDb moderator, so got removed again. We don't have the resources to look into it further, I’d suggest approaching someone in their forums if it’s definitely miscategorized.

      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

      @Nick Fixed. http://boxd.it/Ce

      Progress on this may take some time, we have some other priorities to hit first.

      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

      I’m happy to collate them from comments here, or for you to link to a Google doc or similar where you can collaborate. Please ping me via these comments when you’ve got an initial list together…

      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

      Let’s do this: can someone in this thread compile a list of “important/historically significant” adult films that should be on LB. Then we can see about adding an exceptions list to our importer that uses this list.

      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

      Cult films with adult elements should not be marked as Adult on TMDb, as far as we aware. This flag is meant for straight pornographic material.

      It’s possible we can override the Adult flag in certain cases where films are of historical significance but where TMDb insists they are Adult. I do not have a timeframe for this work, however.

    • 41 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

        We have considered a few options in consultation with members, and our solution to preventing members posting comments (and removing all comments from a member) is to Block the member on their profile page.

        Blocking was recently upgraded so if you block a member, their comments are removed from all of your content, for you and anyone who visits it.

        We’re happy with the 15-minute edit window on comments, and in extreme cases you can use the report function to have your own comments removed beyond this window.

        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

        @Zak Not at present, but you can report the comment and ask a moderator to remove it. We’re looking to add more options around comment removal soon.

      • 1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          5 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

          We’ve manually run our import on all these links. It’s possible the crew member types you’ve added are not being imported (we don’t import all types). Composers should import though!

        • 1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            9 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

            We import every 24 hours and TMDB has a 6-hour API cache, so depending upon where you are in that cycle, updates should come over in 30 hours at most. Backdrops are added manually for popular films. Posters should come over automatically, but get locked at our end for popular films, to prevent them changing frequently.

            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

            We can’t see an English synopsis of this film on TMDb. If you add one, we’ll import it the next day.

            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

            Please confirm the TMDb URL and we will take a look.

          • 1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              2 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

              Chris, are you using our website or one of our apps?

            • 1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
                AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                We have reported a bug via Bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1478498

              • 5 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  9 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                  @Snowboardjunkie Specifically in response to your feedback, we have added advertising in a way that we hope isn’t too intrusive or offensive. There are no take-over ads or units that overlap content in mobile views, etc. Our aim is to be respectful of our audience wherever possible. Thanks for the comment.

                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                  Apologies, we meant to merge your comment with the existing thread on advertising, but chose the wrong option.

                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                  @Anonymous Yes, Pro and Patron members don’t see ads (except for internal ads for things like the annual Year in Review, etc).

                  AdminMatthew Buchanan (Admin, Letterboxd) shared this idea  · 
                • 47 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                    Yes, you can pin reviews to your profile by tagging them with "profile". The two most recently tagged reviews will show.

                  • 0 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                      We already allow you to save “private” lists. DIsable the public setting and save.

                      We do not have draft reviews, yet (but in our iOS app you can cancel a review and we save its contents for next time).

                      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                      Ah, excellent! :)

                    • 4 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        2 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                        Added these two and GdT’s recs. 🤘🏼

                      • 1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                          Is this in our iOS or Android app?

                        • 20 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                            At present we don’t support such a feature. (But you could export your account in Settings, remove the ratings column and re-import to a new account.)

                            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                            You can reset your ratings histogram by saving changes on your Settings bar. We show 10 bars unless fewer than 10% of your ratings use half-stars, then we switch to five bars.

                          • 1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                              They have been imported already :)

                            • 1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                1 comment  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                Please ensure your file matches the format described at https://letterboxd.com/about/importing/ and share your import file with help@letterboxd.com if you are having trouble with this facility.

                              • 4 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  under review  ·  4 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                  We do have a manual way of removing "cameo" actions from stats if they are reported as such (email hello@letterboxd.com).

                                  We’re looking at improving our heuristic that identifies lesser roles in a film’s cast as well.

                                • 1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                    Where in the process are you getting stuck? The reset password option will send you an email with a link to reset your password, as most mebership systems offer. If you’re not receving the email please let us know.

                                    AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                    Please ensure you have robot@letterboxd.com added to your contacts, to aid with the delivery of our emails. If you still don’t receive them, please contact your email provider and let them know you’re having trouble receiving email from the above address.

                                  • 20 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      started  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                      @John I’ll amend this to under consideration. We can see the benefit of marking a collection as watched (but this still only represents a small number of films, as most don’t belong to a collection at all).

                                    • 236 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        39 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                        @Sam Morgan Please email us the exact error message, and the email address you’re trying to use (help@letterboxd.com).

                                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                        We don't have a bulk list creation tool, no. We plan to add this at some point.

                                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                        @Brian Note that you can remove tags, but you need to do it by editing each review that they're included on individually.

                                      • 5 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          4 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →

                                          They’ve changed their export format — please ensure that the ratings column in your export file has a column title of “Rating10” and our importer should then pick these up. (We’ll get this fixed at our end soon.)

                                          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                          Please make sure the date matches the format described here: https://letterboxd.com/about/importing/ (convert from IMDb’s format, if necessary).

                                        • 1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thanks for sending this info. Your film was not listed on GoWatchIt.com, our source for most of our availability date, so we’ve forwarded this to them to add, and it should show up for us in due course.

                                            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                            We load availability from iTunes/Amazon separately from other services. We’ll pick these up on the next run. But we already have the film listed for Vimeo (https://letterboxd.com/films/on/vimeoondemand/) — Pro account required to access this page though!

                                          ← Previous 1 3 4 5 6

                                          Feedback and Knowledge Base