Where in the process are you getting stuck? The reset password option will send you an email with a link to reset your password, as most mebership systems offer. If you’re not receving the email please let us know.
Please ensure you have email@example.com added to your contacts, to aid with the delivery of our emails. If you still don’t receive them, please contact your email provider and let them know you’re having trouble receiving email from the above address.
@John I’ll amend this to under consideration. We can see the benefit of marking a collection as watched (but this still only represents a small number of films, as most don’t belong to a collection at all).
@Sam Morgan Please email us the exact error message, and the email address you’re trying to use (firstname.lastname@example.org).
We don't have a bulk list creation tool, no. We plan to add this at some point.
@Brian Note that you can remove tags, but you need to do it by editing each review that they're included on individually.
They’ve changed their export format — please ensure that the ratings column in your export file has a column title of “Rating10” and our importer should then pick these up. (We’ll get this fixed at our end soon.)
Thanks for sending this info. Your film was not listed on GoWatchIt.com, our source for most of our availability date, so we’ve forwarded this to them to add, and it should show up for us in due course.
We load availability from iTunes/Amazon separately from other services. We’ll pick these up on the next run. But we already have the film listed for Vimeo (https://letterboxd.com/films/on/vimeoondemand/) — Pro account required to access this page though!
We are working to have images import at the same time as film content for new additions.
@Connor Due to the caching model in use at TMDb, not all data is able to be transferred the first time we add a film. But it does come across in 30 hours or less. Let me know if any films need a bump past this 30-hour window.
We’re thinking more about this now that our API is nearing.
In the meantime, note that you can block any member from following you or posting comments on your content (look for the Flag icon on the member’s page).
@Jagr You could keep a private list, adding each review as a "Note" on the film.
It is still planned, but not at the top of the priority list yet. The best solution is not to put any identifying info or links on your profile, and choose a username that likewise doesn't identify you.
We don't have a timeframe for this at present. Once we ship our app and API, it’ll be nearer the top of the todo list.
@Huh We’ll add opt-out for third-party sites soon, in the meantime please email us if you wish to opt out immediately.
We’re building this at the moment, will ship as soon as it’s ready!
We are alpha-testing this feature and will release in January.
Until we offer this, please email email@example.com with your preferred PayPal email address and the account(s) you’d like to gift to, and we’ll process it for you.
@Adrian We’ll get through the backlog tomorrow. Thanks for your patience!
Yes, you can gift by emailing firstname.lastname@example.org — we’ll provide a link to complete payment.
Same for Patron. We can manually process any gift upgrades for you if you email us your PayPal email address and the recipient’s username. Thanks!
Please confirm what device/OS version you’re using.
Decisions regarding the inclusion of TV/limited series are the domain of TMDB.org, where we source our data.
Pro accounts provide detailed annual and all-time stats along with other privileges such as the ability to filter activity and to clone lists. Patron level adds additional perks including profile and list backdrop images. Unsure what you mean by no tangible benefits. We greatly appreciate the support of everyone who gives it.
Please let us know which film so we can add a backdrop for you.
We generally prefer original, theatrical posters (or simplifications thereof) over DVD covers, but we are a small team and we don’t review every film entry regularly to check this is the case—sometimes such a file isn’t available. (If it is, we may have chosen a Criterion cover because it was more immediately recognizable for the film.)
We feel that cleaner versions of posters work better at the small sizes we often exhibit them at. We respect your right to disagree, but we don’t plan to change this approach.
It’s possible we’ll one day allow Pro members to choose their preferred poster, but that’s not high on our priority list at present.
The top-rated poster on TMDb is used prior to a film’s release. Don’t boo, vote!
@Anonymous — what’s your username, we’ll check your account.
Thanks for reporting, we'll look into this.
At this time there are performance and cacheability impacts of blocking members everywhere that preclude us from doing this. In the future we would like to address this better.
@Anonymous The delay in implementing this is entirely a technical one—we cache content on lots of pages so that we can serve them quickly to millions of visitors. Customizing each page to remove content from members you’ve blocked would put considerable extra load on our servers, and worsen the quality of service for all. (We ARE looking at how we can improve this, however.)
Yes they will still see your content if they look for it. But they will no longer be able to follow you or comment on your content. (They would be able to see your content by signing out of the site anyway, so there’s no difference there.)
Unfortunately we don’t have sufficient detail from TMDb to be able to accurately determine "director’s surname" in all cases. We’ll continue to think about this one.
Yes, this didn’t make it into v1 but we plan to include iPad support in the future.
It’s still planned, but the same development team is currently working on v1 of our Android app.
We’re in the process of making where we show the various sorting options more consistent. You can already sort in a number of screens by avg rating.
(And you can sort a list using this rating too, so not sure what you’re asking for here!)
@Brendan Popularity is a sort order based on the amount of activity for a film. The more activity (no matter what the rating) the higher the popularity. It’s a "trending" metric.
We do also offer a sort order for lists of films that is based on the film’s average rating. This is generally "Average Rating" in the sort options on the page. We’ll soon be ading Your Rating/Your Friend’s Rating as options too (where this makes sense).
More complex combinations is probably something someone can do with our API, but not a focus for us right now.
Yes, we’d like to do this, but it’s not a quick development job so we’ve not been able to prioritize it to date.
@Aaron We’ve had a statistician give us some guidance, now it’s just a matter of prioritizing the development work. We’re a small team, and our top priority is the Android app right now. It’s high on the list though.
We already support non-US Amazon and iTunes, as we generate those ourselves through public APIs. For other services, we rely on GoWatchIt for availability data, and they only have this for the US at this time. When they expand, we will too.