AdminMatthew Buchanan (Admin, Letterboxd)

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  1. 13 votes
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      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

      At present we don’t support such a feature. (But you could export your account in Settings, remove the ratings column and re-import to a new account.)

      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

      You can reset your ratings histogram by saving changes on your Settings bar. We show 10 bars unless fewer than 10% of your ratings use half-stars, then we switch to five bars.

    • 1 vote
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        2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

        They have been imported already :)

      • 1 vote
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          1 comment  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

          Please ensure your file matches the format described at https://letterboxd.com/about/importing/ and share your import file with help@letterboxd.com if you are having trouble with this facility.

        • 4 votes
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            under review  ·  4 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

            We do have a manual way of removing "cameo" actions from stats if they are reported as such (email hello@letterboxd.com).

            We’re looking at improving our heuristic that identifies lesser roles in a film’s cast as well.

          • 1 vote
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              2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

              Where in the process are you getting stuck? The reset password option will send you an email with a link to reset your password, as most mebership systems offer. If you’re not receving the email please let us know.

              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

              Please ensure you have robot@letterboxd.com added to your contacts, to aid with the delivery of our emails. If you still don’t receive them, please contact your email provider and let them know you’re having trouble receiving email from the above address.

            • 11 votes
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                under review  ·  6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                @John I’ll amend this to under consideration. We can see the benefit of marking a collection as watched (but this still only represents a small number of films, as most don’t belong to a collection at all).

              • 220 votes
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                  38 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                  @Sam Morgan Please email us the exact error message, and the email address you’re trying to use (help@letterboxd.com).

                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                  We don't have a bulk list creation tool, no. We plan to add this at some point.

                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                  @Brian Note that you can remove tags, but you need to do it by editing each review that they're included on individually.

                • 5 votes
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                    4 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →

                    They’ve changed their export format — please ensure that the ratings column in your export file has a column title of “Rating10” and our importer should then pick these up. (We’ll get this fixed at our end soon.)

                    AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                    Please make sure the date matches the format described here: https://letterboxd.com/about/importing/ (convert from IMDb’s format, if necessary).

                  • 1 vote
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                      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                      Thanks for sending this info. Your film was not listed on GoWatchIt.com, our source for most of our availability date, so we’ve forwarded this to them to add, and it should show up for us in due course.

                      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                      We load availability from iTunes/Amazon separately from other services. We’ll pick these up on the next run. But we already have the film listed for Vimeo (https://letterboxd.com/films/on/vimeoondemand/) — Pro account required to access this page though!

                    • 4 votes
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                        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                        @Connor Due to the caching model in use at TMDb, not all data is able to be transferred the first time we add a film. But it does come across in 30 hours or less. Let me know if any films need a bump past this 30-hour window.

                      • 958 votes
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                          81 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                          We’re thinking more about this now that our API is nearing.

                          In the meantime, note that you can block any member from following you or posting comments on your content (look for the Flag icon on the member’s page).

                          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                          @Jagr You could keep a private list, adding each review as a "Note" on the film.

                          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                          It is still planned, but not at the top of the priority list yet. The best solution is not to put any identifying info or links on your profile, and choose a username that likewise doesn't identify you.

                          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                          We don't have a timeframe for this at present. Once we ship our app and API, it’ll be nearer the top of the todo list.

                          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                          @Huh We’ll add opt-out for third-party sites soon, in the meantime please email us if you wish to opt out immediately.

                        • 1 vote
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                            3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                            We are alpha-testing this feature and will release in January.

                          • 13 votes
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                              11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                              @Adrian We’ll get through the backlog tomorrow. Thanks for your patience!

                              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                              Yes, you can gift by emailing store@letterboxd.com — we’ll provide a link to complete payment.

                              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                              Same for Patron. We can manually process any gift upgrades for you if you email us your PayPal email address and the recipient’s username. Thanks!

                            • 3 votes
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                                3 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                Please confirm what device/OS version you’re using.

                              • 0 votes
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                                  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                  Pro accounts provide detailed annual and all-time stats along with other privileges such as the ability to filter activity and to clone lists. Patron level adds additional perks including profile and list backdrop images. Unsure what you mean by no tangible benefits. We greatly appreciate the support of everyone who gives it.

                                • 6 votes
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                                    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                    Please let us know which film so we can add a backdrop for you.

                                  • 34 votes
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                                      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                      We generally prefer original, theatrical posters (or simplifications thereof) over DVD covers, but we are a small team and we don’t review every film entry regularly to check this is the case—sometimes such a file isn’t available. (If it is, we may have chosen a Criterion cover because it was more immediately recognizable for the film.)

                                      We feel that cleaner versions of posters work better at the small sizes we often exhibit them at. We respect your right to disagree, but we don’t plan to change this approach.

                                      It’s possible we’ll one day allow Pro members to choose their preferred poster, but that’s not high on our priority list at present.

                                      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                      The top-rated poster on TMDb is used prior to a film’s release. Don’t boo, vote!

                                    • 571 votes
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                                        47 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                        @Anonymous The delay in implementing this is entirely a technical one—we cache content on lots of pages so that we can serve them quickly to millions of visitors. Customizing each page to remove content from members you’ve blocked would put considerable extra load on our servers, and worsen the quality of service for all. (We ARE looking at how we can improve this, however.)

                                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                        Yes they will still see your content if they look for it. But they will no longer be able to follow you or comment on your content. (They would be able to see your content by signing out of the site anyway, so there’s no difference there.)

                                      • 22 votes
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                                          5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                          Unfortunately we don’t have sufficient detail from TMDb to be able to accurately determine "director’s surname" in all cases. We’ll continue to think about this one.

                                        • 37 votes
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                                            3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                            It’s still planned, but the same development team is currently working on v1 of our Android app.

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