AdminMatthew Buchanan (Admin, Letterboxd)

My feedback

  1. 56 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

      We’ll consider multiple filters at once. You can click the “More Services” link on a film’s page to open a panel that lists all the services the film is on according to GoWatchIt.com.

      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

      @Elliott There should be a panel below the film poster. If there isn't it’s probably because you’re running a content or ad blocker. This is what it looks like:

      https://cl.ly/hNAG

      The "More Services" link is at the bottom of the panel.

    • 9 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

        We’ll have a think about how a "firehose" of recent reviews might work… :)

      • 3 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

          Presume this is a suggestion for the iOS app?

        • 26 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

            All-time stats for Pro members is planned, yes!

          • 1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

              Kevin, this is certainly not expected behavior!

              Could you please send us your username, and a couple of examples of films you interacted with that were not saved, so that we can check what happened? Thank you.

              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

              One thought occurs, and it’s a usability issue we’ll need to address: if you click the ★ icon to rate the film, which opens the rating control, and you select a rating for a film, it’s possible to then swipe to the next film without "saving" that rating using the checkmark icon. For now, you need to tap the checkmark icon to save the rating on each film.

              We have a plan to improve this so that rating control is always live.

              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

              This page here lists your activity for Dawn of the Dead (2004) and is showing no activity: http://letterboxd.com/kevinbro/film/dawn-of-the-dead-2004/activity/

              So this means that there was likely an issue with the ratings being stored from the carousel view, we’ll see if we can recreate that here. Thanks again for reporting.

              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

              Kevin, you can restart that process from the "Search" tab. There are options to drill into popular and highest-rated films there (and others), and once you get to the film list, there’s a carousel icon to enter the full-screen view.

              We’ll take a look and see if we can figure out why those previous ratings didn't take.

            • 37 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                We’ve solved it. "Coming soon."

              • 3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                  Only for the site now, but coming to the app soon. :)

                • 1 vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                    Our weighted rating system pushes high-rated films to the start of a list, and low-rated films to the end of the list. Films with few/no ratings may appear in the middle of the list given this approach.

                    AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                    Yes, it’s definitely more obvious when the numbers are very low. And as films with low numbers effectively receive the average rating for the site, if you’re looking at a director whose films are all rated poorly, then all of their popular films will appear below all of their unknown/unrated films in the ranked list. Thanks for following up. We’ll keep in mind.

                    AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                    A couple of things to note: weighted average is calculated every six hours, so adding a new rating to a film won’t necessarily change the weighted average for that film until it’s recalculated.

                    The more ratings a film receives, the more we weight the average towards the true mean value of those ratings. We feel it’s incorrect for a film with a single 5-star rating to rank ahead of a film with 99 5-star ratings and a 4-star rating, which is what would happen without our weighted algorithm.

                    AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                    The highest-rated film appears to be correct now, it’s showing “The Thing”. Average ratings are calculated using a weighted rating system, so do not show the “true mean rating” if only a handful of members have rated the film.

                  • 1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                      Could you please provide examples of how to recreate this issue, including the URL of the page you visited and whether the problem manifested itself immediately (or what you did to cause it to happen). Thanks!

                    • 4 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                        Thanks, we weren’t aware they were publishing that data. Good to know if our current plan doesn’t pan out.

                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                        Can I Stream It (and other API partners) aren’t able to on-share their NF availability data from what we can tell.

                      • 1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                          Sorry you’re having trouble. Please use Chrome, and if you split your list, make sure the first row of the file (containing the column titles) appears as the first row in each of the split files.

                          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                          Could you please email us one or more of the partial files to look at? Thanks!

                        • 1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            under review  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                            We have lots of other priorities ahead of this one, so nothing to report on this front right now.

                          • 42 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                              Letterboxd favours original poster releases over DVD covers and artwork from subsequent releases (in most cases). We also favour versions of original posters with credits reduced or removed — such credits do not fare well at the small sizes we display posters at, and we feel in most cases the simpler visual presentation works better.

                              Unfortunately, due to the subjective nature of voting for posters, there isn’t an easy way to enable this to everyone’s satisfaction. But we’re happy for you to report the odd film using the flag icon in order to let us know if a superior poster exists on TMDb, notwithstanding the above caveats.

                              AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                              @marienbad For very popular films that have had their poster locked, the best way to report them is via the "flag" icon on the film's page. For less popular films, try upvoting the TMDb poster that best represents the first-release poster of the film, and we should pull in that update accordingly.

                            • 10 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                11 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                @Ben You can import content as long as the column headers match those in our documentation. We'll happily refund your Pro fee if the import doesn’t do what you want, but have a read here first to see what columns we support: http://letterboxd.com/about/importing/

                                You'll want to import ratings into your account (as opposed to a list, or your Watchlist), so you should start here (once you’ve upgraded): http://letterboxd.com/import/

                                AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                For Pro members, we have an importer detailed here: http://letterboxd.com/about/importing/

                                If Flixster provides a way to export your data, you can probably reformat it to work with this format.

                              • 1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                  Specifically what are you after? We do offer some filters already (click the eye icon above the list when signed in).

                                • 1,961 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    65 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                    Thanks for your feedback and ideas around recommendations and taste matching. We've been focused on site performance for the past several months, and on readying API/apps. These pieces of work are next in line. Letterboxd is a bootstrapped business, not a funded enterprise, but we're putting every second into it that we're able to.

                                  • 14 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                      We probably could. :)

                                    • 12 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                        Thanks for the clarification. It does appear we’re not being consistent, so we’ll open this for discussion internally.

                                      • 37 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                          This is still in our future plans, but a note to Elbon: you can easily move an item from the end of a list to the start by clicking its item number on the Edit page (when these are visible) and changing it to a 1. The item you change will be moved to the #1 position and the rest of the list is shifted one position down.

                                        • 1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                            Robb, right at the bottom of the confirmation screen before you complete the Import, you should see a checkbox marked “Import Ratings”. Uncheck this to prevent the ratings from being imported.

                                            Update: it appears we don’t offer this for List Imports, only Diary imports. In which case which we fix that, the quickest way around this will be to open your list in a CSV editor like Excel and remove the Ratings column completely, then try reimporting.

                                            AdminMatthew Buchanan (Admin, Letterboxd) commented  · 

                                            Are you adding to your account at letterboxd.com/import/ or to a list or Watchlist?

                                          Feedback and Knowledge Base