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← Customer Feedback for Letterboxd

Settings and activity

  1. -_-

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) responded

    Sorry you’re having trouble. Please email a copy of your import file to help@letterboxd.com and we’ll see if we can diagnose your issue.

    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  March 08, 2014  ·  Edit…  ·  Delete…

    Glad to hear you found the issue. If it’s a simple one, please post it here and we’ll add to the documentation.

    Submitting...
  2. Integrate "Now Playing Near You!" notifications into Watchlist

    174 votes
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    planned  ·  21 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  February 17, 2014  ·  Edit…  ·  Delete…

    @Todd Once you’re in a decade, you can click the year to filter just by that year, and sort by release date: http://letterboxd.com/films/year/2013/by/release-earliest/

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  3. Change up the popular reviews somehow

    9 votes
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    under review  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  January 23, 2014  ·  Edit…  ·  Delete…

    There is a sliding scale applied, the newer the review, the more its activity counts towards getting it onto this list. Are you finding they don't turn over fast enough for your liking?

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    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  August 15, 2013  ·  Edit…  ·  Delete…

    Hi Greg, popularity is a metric based on several things, including rating, number of people who’ve watched, logged and liked a film and also how many watchlists it’s in.

    Highest rated is coming, but it needs to be correctly weighted to prevent films with a handful of five-star ratings from skewing the result, so it’s not as straightforward as the other sort order options.

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  4. Homepage

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  January 15, 2014  ·  Edit…  ·  Delete…

    Hi Ted, have you perhaps bookmarked http://letterboxd.com/welcome/ as your start page? This is meant to be a one-off Welcome page for new accounts. Once you've viewed this, you should bookmark http://letterboxd.com as your homepage, as this shows new activity and reviews from those you follow…

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  5. import imdb user description (comments) as notes to letterboxd

    6 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    under review  ·  AdminMatthew Buchanan (CEO / Founder, Letterboxd) responded

    Seems like something we could easily add as an option. We’ll take a look.

    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  January 10, 2014  ·  Edit…  ·  Delete…

    We’ll put some time aside for this in the next couple of weeks.

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  6. Have "Year in Review" show top 5 or 10 watched actors directors

    22 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  January 07, 2014  ·  Edit…  ·  Delete…

    TMDb doesn’t offer a gender field for actor records, so we can’t automatically compute this based on that, sadly!

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  7. see myself in feed

    1 vote
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    under review  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  November 10, 2013  ·  Edit…  ·  Delete…

    Are these reviews older than two weeks? We don't show activity in the feed if the watched date is more than a fortnight ago.

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  8. fix the mobile site

    1 vote
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  November 06, 2013  ·  Edit…  ·  Delete…

    Please supply further details of device, OS and version to enable us to investigate this.

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  9. Calendar days are WRONG!

    3 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) responded

    This appears to be a browser bug in some browsers, as the calendar is generated using JavaScript. Is it possible you can try it in Chrome if you’re not already using that?

    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  October 16, 2013  ·  Edit…  ·  Delete…

    Might be a Chrome bug in that case!

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  10. Disallow reviews and ratings from being created until a film is released, be it at a festival, screening, theatrical, or otherwise.

    25 votes
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    5 comments  ·  General » Website  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  October 13, 2013  ·  Edit…  ·  Delete…

    @Samuel: some people are legitimately able to see films ahead of even these dates, as rought cuts or special screenings, etc. We are considering a 3- or 6-month window prior to these dates as a possibility. Feel free to report nonsense reviews on unreleased films.

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  11. Sync my watched movies with Facebook.

    12 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminMatthew Buchanan (CEO / Founder, Letterboxd) responded

    We plan to extend our Facebook interconnectivity to push older content over as well, but for now it just handles new actions and posts as you make them.

    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  August 17, 2013  ·  Edit…  ·  Delete…

    It’s all done, but awaiting approval by FB before we can go live, and no word as yet. We’ll let you know as soon as we have the all clear!

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  12. Simplify Activity Feed

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    started  ·  AdminMatthew Buchanan (CEO / Founder, Letterboxd) responded

    Hi, this was a bug we thought was remedied, we’ll get it fixed asap! Should only be one entry.

    (Edit: It appears to only exhibit itself in your view of your activity, if someone follows you, they only see one entry.)

    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  August 15, 2013  ·  Edit…  ·  Delete…

    It might also be showing incorrectly on your profile page, but your followers are not seeing this. The bug is caused by filters not being correctly applied in some views of activity.

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  13. Display number of films in a category

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  June 16, 2013  ·  Edit…  ·  Delete…

    The total is shown if you hover over the Ratings tab, but good suggestion to show the total as we do in the Diary, that’s an oversight.

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  14. Instant search

    7 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  June 15, 2013  ·  Edit…  ·  Delete…

    We do this on the auto-complete field near the top of the Films page. That’s a better control to use if you want instant results, until we have that everywhere.

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  15. Drop Down Seen-Unseen

    0 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  June 14, 2013  ·  Edit…  ·  Delete…

    This gives us the ability to add more options in future, such as to only show films you have or haven't seen. We couldn't do that with the previous Boolean switch.

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  16. Give more detail in the 'add movie' instructions

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  May 11, 2013  ·  Edit…  ·  Delete…

    Simply visit the relevant formatted URL for the film in question in any web browser, which forces an import if the film has never been imported before.

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  17. make release year view more visible

    1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    under review  ·  AdminMatthew Buchanan (CEO / Founder, Letterboxd) responded

    This is surfaced in two ways: as a dropdown on the Diary page and as clickable links in each diary entry’s icon (year and month are clickable).

    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  March 24, 2013  ·  Edit…  ·  Delete…

    Right, my misunderstanding. We have some good changes planned to make the browsing of films by year/genre/etc much more obvious, yes.

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  18. Find an alternative to TMDb

    27 votes
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    14 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    under review  ·  AdminMatthew Buchanan (CEO / Founder, Letterboxd) responded

    Thanks Rob, really value this feedback. The key reason for choosing TMDb over IMDb was cost. The former is free, the latter charges a five-figure sum annually for use of its data by other apps. We haven’t ruled out switching, but as a bootstrapped project it wasn’t something we could take on from the outset.

    As an aside, in the short term we plan to add a mechanism to allow instant import from TMDb by entering the ID of a new film. Until that happens feel free to drop a line to hello@letterboxd.com with any TMDb IDs you’d like imported and we’ll do them straight away. Not a perfect solution but hopefully might remove a little of the pain for you.

    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  March 23, 2013  ·  Edit…  ·  Delete…

    That’s a good insight Antonomasia. Please re-report any dupes that still remain, we’re getting better at resolving these.

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    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  March 29, 2012  ·  Edit…  ·  Delete…

    @ManInBlack I believe this is a deficiency in the v2.1 API that we use, we can only get back the US release date. When the v3 API launches and we switch to using that, we hopefully will be able to solve the issue.

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    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  March 22, 2012  ·  Edit…  ·  Delete…

    @Ivo We've run into that issue too, and the solution is documented here:

    http://help.themoviedb.org/discussions/suggestions/280-incorrect-duplicate-imdb-id-error

    It seems that TMDb sometimes stores multiple IMDb IDs for a film, even though it only shows the latest one added. If you remove / save / replace / save the IMDb ID on the offending film, this clears out any old ones that are causing clashes, allowing you to use the ID on the film you’re trying to add.

    It doesn't solve the wider issue, but at least that will allow you to add films without seeing errors.

    Oh, we hope so too!

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  19. Toggle between "Grid View" and "List View" for pages other than Lists

    38 votes
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    7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    planned  ·  AdminMatthew Buchanan (CEO / Founder, Letterboxd) responded

    Our plan is to offer a list view similar to the Diary page, and an option to switch between this and the grid/poster view on more pages.

    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  March 07, 2013  ·  Edit…  ·  Delete…

    Note you can rate a film directly from its poster, it's in the menu attached to the third icon when hovering on a poster.

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  20. Better syncing with posters from TMBd

    23 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Delete…  ·  Admin →
    under review  ·  AdminMatthew Buchanan (CEO / Founder, Letterboxd) responded

    We have different poster rules from TMDb, so we prefer to lock posters once films gain a level of popularity, to ensure long-term consistency.

    We prefer original theatrical posters over DVD covers, which often get upvoted over there. If there is a theatrical release poster on TMDb that’s better than our one, we’ll often change it: please use the Report facility on the film and let us know.

    AdminMatthew Buchanan (CEO / Founder, Letterboxd) commented  ·  February 28, 2013  ·  Edit…  ·  Delete…

    Either way we can't do it. TMDb always shows English unless there is no English, but we don't know the language of the poster we receive, it's just the highest-rated in any language under the v2.1 API. When we tried auto-updating, half the English posters on the site were replaced with foreign versions.

    When we switch to the v3 API, we get all posters and the language for each, so we can better choose which one to show. Sorry I don't have an ETA for this yet.

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